- Developed an internal system to assist help desk consultants to speed up processing incident tickets by 50
- Developed a license manager platform to automatically assign and track licenses for over 30,000 college users
- Utilized React and Material UI to develop dynamic and intuitive front-end web pages for better user experiences
- Designed robust APIs using Python's FastAPI framework and documented them in the organization's wiki page
- Maintained a 99.95% uptime by using serverless architecture and leveraging ArgoCD for continuous monitoring
- Designed data models for complex systems, emphasizing scalability to accommodate future growth and demand
- Managed and tested services on various internal stages, ensuring stability upon release to the production servers