- Greet guests, escort them to their seats, and present them with menus and wine lists
- Establish standards for personnel performance and customer service
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Take customer orders and convey them to other employees for preparation
- Clean or sanitize work areas, utensils, or equipment
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Receive and process customer payments