amara saucedo

Bachelor's

Business Education

Chewy

Vet Care Representative

• Maintain a positive and professional attitude, address customer inquiries and resolve complaints. • Demonstrate product knowledge, process orders, and ensure efficient communication with colleagues. • participate and champion the support and education to Chewy's pet parents on products and services that help animal health and wellbeing. • Interact with customers via inbound calls, outbound calls, emails, and other communication platforms for healthcare specific questions/concerns. • Participate in regular team meetings, huddles, one-one coaching weekly, and training sessions. • Ensure customer information and transaction details are kept confidential, adhering to data protection and privacy regulations. • Maintain up-to-date knowledge of processes and procedures in accordance with knowledge base articles and SOPs. • Research and problem-solve to determine appropriate solutions for the customers, and follow-up as needed to resolve issues. • Direct applicable customers to various teams based on processes and procedures. • Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike. • Go above and beyond to “wow” our customers. • Operate with a willingness to learn. • Collaborate with Chewy Health team members on the development of current and new services and products. Health-care customer Service Representative December 2023-April 2024 Customer Service Representative (card easy team) October 2022 – December 2023