kanchan poudel
About Me
6+ yrs in remote customer service and healthcare. Proficient in MS Office and online CSR tools to manage data, resolve issues, and ensure client satisfaction.
Location
Kingwood, TX
Houston, TX
Education
C
Contra Costa College
June 2018 - July 2020
degree
Associate's
major
Business Administration
B
Benicia High School
Work Experience
R
Rids Brother Company
Operations Dispatch Supervisor
Rodeo, CA, US
June 2022 - present
company
Rids Brother Company
title
Operations Dispatch Supervisor
F
Freelance
Medical Interpreter
Oakland, CA, US
February 2021 - December 2023
T
TheKey formerly Home Care Assistance
CNA Patient Care Tech
Walnut Creek, CA, US
February 2022 - August 2023
P
Private Client/Home Care
Caregiver
Benicia, CA, US
October 2017 - December 2022
Skills
Languages
EnglishHindiNepaliUrdu
Skills
Ability to MultitaskBilling ProcessesBusiness AdministrationCardio-Pulmonary Resuscitation (CPR)Clinical SupervisionCollaborative SoftwareCommunication SkillsConfidentialityConflict ResolutionCoordination SkillsCustomer Relationship ManagementCustomer ServiceCustomer SupportDiversity AwarenessExpeditingFirst Aid and PreparednessGoogle DocsGoogle DriveHealth CareHealth Insurance Portability and Accountability Act ComplianceHome CareKnowledge of Chronic DiseasesKnowledge of CredentialingKnowledge of FinanceKnowledge of HygieneLanguage InterpretationLanguage TranslationLogistics SoftwareMedical EmergenciesMedical PrescriptionsMedical RecordsMedical TerminologyMicrosoft ExcelMicrosoft OfficeMicrosoft TeamsMultilingualismPatient AssessmentPatient Information LeafletsProblem SolvingProfessional AttitudeProfessional CommunicationReceptivityRecords ManagementRoutingSalesforce.ComSchedulingSurgical ProceduresTelephone SkillsTime ManagementTransportation ManagementVoIPZendesk
Gigs / Freelance
o
other
Interpreter
August 2021 - January 2023
Volunteer
S
Solano County
March 2018 - April 2019
Leadership
rids brother company
Dispatch department manager
February 2023 - April 2024
Hobbies
cooking, hiking,