kelsea birchfield


Location

Richmond, VA
Johnson City, TN
Education
    East Tennessee State University
    August 2018 - May 2023
    degree
    Bachelor's
    major
    Music Education
    Sullivan East High School
Work Experience
    Funeral Directors Assistant Affinity Funeral Services
    January 2024 - present
    title
    Funeral Directors Assistant Affinity Funeral Services
    overview
    - Manage sensitive information using online systems, Excel, and Google - Docs, ensuring confidentiality and accuracy - Facilitate funeral services by directing families, answering queries, and providing necessary assistance and consolation - Coordinate appointments, perform errands, and drive for the funeral home to ensure seamless operation - Organize files and maintain the supply room to uphold a structured working environment - Handle communication effectively through phone and email, delivering exemplary customer service - Perform data management by filing information into online databases and maintaining tangible copies - Serve as an office assistant, managing general office operations and tasks
    Liberty Bell Middle School
    Permanent Substitute Teacher
    September 2023 - January 2024
    Ballad Health Hospitots
    Teachers Aid
    July 2023 - September 2023
    Sullivan East High School
    Woodwind Technician Beth Justice
    January 2019 - December 2019
    State University
    APS Office Assistant
    East, TN, US
    January 2018 - December 2018
Skills
Active Listening SkillsAdaptabilityChild CareCommunication SkillsCommunity Mental Health ServicesConfidentialityConflict ResolutionCoordination SkillsCourtesyCultural ActivitiesCustomer Relationship ManagementCustomer ServiceData ManagementDocument ImagingEvent ManagementFile OrganizationFiling SkillsFuneral ServicesGoogle SuiteInstrumental MusicJusticeManagement of StressMicrosoft ExcelMicrosoft OfficeOnline DatabasesOperations ManagementPlanning of LessonsProblem SolvingProfessional CommunicationProgram ManagementReceptivityResource AllocationSchedulingStock ControlStudent EngagementTeachingTime Management