marcia radcliffe

Location

Belcamp, MD
Bel Air, MD
Education
    University of Maryland-Global Campus
    September 2025 - September 2027
    expected degree
    Bachelor's
    major
    Cyber Security Systems
    Aveda Institute
Work Experience
    AT&T
    Premier Sales Service Consultant AND Team Lead
    Maryland, US
    October 2022 - present
    company
    AT&T
    title
    Premier Sales Service Consultant AND Team Lead
    Spa on the Boulevard AND Cheveux Salon
    Cosmetologist AND Customer Relations Specialist
    Abingdon, MD, US
    July 2021 - January 2023
    SportClips
    Assistant Manager of Operations
    Abingdon, MD, US
    August 2016 - January 2020
Skills
Ability to MultitaskAdaptabilityBilling ProcessesCommunication SkillsCompliance TrainingConsultingCustomer Communications ManagementCustomer ExperienceCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer ServiceData ProtectionEmployee RetentionHealth Insurance Portability and Accountability Act ComplianceInsurance Claim ProcessingInventory Management SoftwareIssue Tracking SystemsKnowledge BasesLookup TableManaging Client ExpectationsMicrosoft Dynamics CRMMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordPassionatePerformance ManagementPivot TablesProblem SolvingReal EstateReceptivitySalesSalesforce.ComSearch (Computer Science)Service DeliverySoftware ToolsSuccess Driven PersonTeam WorkingTechnical SupportTelephone Call Reception ManagementTelephone SkillsTreatment PlansWell-being and Personal CareZendesk