rikeyla bolden

Location

Manchester, NH
Glenn Heights, TX
Education
    Southern New Hampshire University
    March 2018 - June 2022
    degree
    Bachelor's
    major
    Human Services
Work Experience
    New York Life Insurance Co Group Benefit Solutions
    Senior FMLA Representative LOA Claims Examiner
    Remote, US
    October 2023 - present
    company
    New York Life Insurance Co Group Benefit Solutions
    title
    Senior FMLA Representative LOA Claims Examiner
    Amazon
    HR Assistant II Short Term Disability Specialist
    Remote, US
    August 2022 - August 2023
    Amazon
    HR Assistant II DLS Associate
    Remote, US
    February 2022 - August 2023
    Sedgwick Claims Management Services
    Service Center Representative
    Remote, US
    March 2019 - February 2022
    Aegis Communications
    Insurance Service Agent AARP Client
    Irving, TX, US
    October 2009 - February 2016
Skills
Languages
EnglishSpanish
Skills
AdaptabilityAdministrative OperationsAmericans with Disabilities Act Amendments Act (ADAAA)Attention to DetailAuditing SkillsBilling ProcessesCalculationsCommunication SkillsConfidentialityConflict ResolutionContent ManagementCultural ActivitiesCustomer Relationship ManagementCustomer ServiceEmployee Retirement Income Security ActHealth CareHealth Insurance Portability and Accountability Act ComplianceHuman ResourcesHuman Resources Information System (HRIS)Identity and Access ManagementInnovationInsurance Claim ProcessingJob Satisfaction MonitoringKnowledge of Labor RelationsLong-Term CareMedical RecordsMedicareMicrosoft ExcelMicrosoft OfficeMultitier ArchitectureNegotiation SkillsPeople ServicesProblem SolvingProject ManagementQuality ManagementRegulatory ComplianceRemote Service SoftwareResearch SkillsSalesforce.ComSocial WorkStakeholder ManagementStrategic ThinkingSubrogationSuccessFactorsTechnical SupportUniformed Services Employment and Reemployment Rights ActWorkdayWorkers' Compensation