- Engineered a conversational AI to streamline the communication channel for sales personnel, using Azure Bot SDK, .NET
- C#, React.js, TypeScript and Azure SQL, reducing sales feedback collection time by 65
- Integrated a bot into Dynamics 365 and visualized insights with Power BI dashboards to display feedback results and trends
- Used manually curated data to fine-tune models with Pandas, NLTK, TD-IDF, and T5, achieving automated feedback