JOB SUMMARY AND MISSION

The Regional Operations Specialist contributes to Starbucks success by coordinating and conducting installations and customer training for new and existing accounts within an assigned geographic territory. This role also provides ongoing account management services and contributes to the development and retention of assigned accounts in a territory.  

AS A REGIONAL OPS SPECIALIST, YOU WILL:

• Assess customer satisfaction with installation, training, and support at all new accounts.

• Conduct portfolio product knowledge, quality standards, equipment, merchandise, and promotions training at account openings and to existing established customers, to ensure Starbucks standards are achieved.

• Coordinate and supervise third party vendor installation activities and assesses location and customer readiness for account opening.

• Develop and manage installation plans within an assigned area to identify conflicts, installation and training performance variances, and improved servicing to the market.

• Assist region to increase revenue by identifying sales opportunities and unmet customer needs and communicates those opportunities to the appropriate sales representative. Also share promotional programs/information, and conduct product samplings/tastings with customers.

• Maintain ongoing account services and support team through quality assurance visits and trainings to assigned accounts within geographic territory to ensure customer satisfaction and retention.

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program