JOB SUMMARY AND KEY RESPONSIBILITIES

The Business Manager is responsible for managing the daily activities of Package Center Operations including meeting service commitments and improving center performance. He/she is responsible for meeting operational business requirements including safety, quality, and production goals. All full-time and part-time package center supervisors report to this position.

In managing the Package Center, the Business Manager works with others to develop and execute operating plans that achieve business objectives. This position oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner. The Business Manager also monitors budgets and business activity against business plan short and long-term goals. To improve operational performance, the Business Manager identifies trends, prioritizes operational tasks and creates business improvement plans. This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.

OTHER DUTIES

• Ensure implementation and maintenance of a Comprehensive Health and Safety Plan
• Oversee and review risk management and safety compliance audits
• Monitor employee safety training and certifications
• Develop working relationships with local union officials
• Identify customer needs and determine solutions that meet business goals
• Build relationships with customers to resolve customer issues
• Emphasize customer service and satisfaction
• Ensure staff development by coaching and providing feedback and verifying that employees have career goals and plans
• Conduct performance evaluations and resolve individual and group performance issues
• Identify opportunities for advancing skills and capabilities

PREFERRED COMPETENCIES

• Applies legal, regulatory and safety compliance knowledge to reduce company risk
• Applies an understanding of policies and procedures to situations and operations in a business area
• Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
• Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
• Assesses, identifies, measures and monitors customer or business needs and trends
• Coaches and develops others using career development processes and tools

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.