JOB TITLE: CMC Administrative Assistant
DEPARTMENT: Capacity Management Center
DAYS: Monday - Friday HOURS PER WEEK: 40
COMMITMENT TO POSITION: 18 months HOURS: 16:30 – 00:30
FLEX TIME: Yes. On Time to 15
ROTATING SHIFTS: No
JOB FREEZE: Yes, November and December (Peak)
WORK LOCATION: 8203 National Turnpike, Louisville, KY 40214
MANAGER: David Andrews SUPERVISOR: Gala Burke
WORK ENVIRONMENT: A comfortable office environment with approx. 101 employees and ergonomically designed workstations. The operation runs 24 hours a day, 7 days a week. This is a mixture of a customer service and operations environment. The work is fast paced and can be stressful at times.
JOB SUMMARY: The Capacity Management Administrative Assistant is responsible for providing high quality customer service to both out internal and external customers via telephone. This position works with non-package volumes; helps with alternate flows, executes operational needs, helps with problem resolution and data analysis. This position also works closely with air and truck operations on the prioritization and movement of non-package products within the UPS network and assists with projects and reports as needed. Works with customer service centers and Gateways to provide logistic solutions.
JOB DESCRIPTION: The Administrative Assistant is responsible for evaluating, routing, and communicating any SCS, Air Cargo and USPS freight holding in SDF after completion of the 1DA sort. Also, responsible for the continual follow up on all outbound routings via load planners, air hub, E2K, to insure the integrity of the plan. The job also includes processing customer requests for bookings, tracing shipments and providing customers with accurate and reliable information about the Air Cargo Service, North American Air Freight and USPS volumes.
REQUIRED SKILLS: General knowledge of the UPS Air Cargo services, NAAF, USPS, understanding of office procedures, working knowledge of Microsoft Office Products and be proficient in ACOMS and Load Handling.
ADDITIONAL SKILLS: Desired skills include a customer service background, Team player, ability to use ACDS (Air Cargo Dispatch System) and Unisys (for Customs notification).
INTERPERSONAL SKILLS: Has the ability to handle stressful situations. Ability to work with little supervision. Must be dependable, flexible, open-minded and willing to learn and grow with the department. Must have strong analytical and problem solving skills and be able to project confidence in the course of their duties. Must possess good customer service skills including decision making, multi-tasking, organizational skills, and can work in a team environment. Must be customer focused and detail oriented. Has excellent communication skills (written and oral) and conflict resolution skills. Highly motivated, positive and persistent team player. Enjoys continuous learning.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law