The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store has over 5,000 independently owned locations in the U.S. and Canada. If you're looking for an exciting and dynamic career opportunity, we want to hear from you!
The UPS Store (TUPSS) Operations Manager is responsible for achieving the region's goals and successful rollout of new initiatives or pilots. They'll be responsible for a team of Franchise Consultants (FC’s) that are the face of the organization to the franchisees. This position is responsible for center operations, marketing, technology, sales, training, and many other roles. The TUPSS Operations Manager must make sure the FC’s are capable of performing these functions and providing coaching and training to develop their people. This a remote position so the TUPSS Operations Manager must take on many roles to support the region. This position must also filter best practices and funnel these up to improve the overall network. The TUPSS Operations Manager conducts weekly conference calls to give Franchise Consultants (FC’s) direction and review results of goals and initiatives. They'll oversee the creation and implementation of Quarterly Network Meetings to educate and inform franchisees of new initiatives. This position organizes and conducts training for new FC’s to perform at the expected level of competency and to position for success. The TUPSS Operations Manager oversees weekly activity of FC’s to ensure implementation assignments are effective. They'll perform additional responsibilities (e.g., QPR Expense Reports, Career Development, etc.) to track results and effectiveness of FC’s.
The TUPSS Operations Manager attends network meetings to assure material is presented properly and to answer questions or concerns from the franchisees. They'll post meeting reviews with FC’s to provide feedback and coaching techniques to improve performance. This position oversees On-Job Supervisors (OJS) to ensure performance levels are being met. The TUPSS Operations Manager addresses questions and concerns with Franchisees to provide adequate solutions and assistance when FC’s are not knowledgeable.
RESPONSIBILITIES AND DUTIES
KNOWLEDGE AND SKILLS
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.