The Access Point Administrative Assistant is responsible for retaining and growing customer business. They'll use available resources to learn customers' businesses, identify business needs, and proactively contact customers to position UPS Access Points (a retail location that accepts packages from a UPS service provider and stores them until they're picked up by the customer). This position is responsible for monitoring contractual compliance, reporting, and answering customer questions.
The Access Point Administrative Assistant uses the company systems and tools to monitor and maintain existing and potential Access Point locations. They'll maintain up-to-date knowledge of UPS Access Point products and services to generate solutions that meet customer needs. The Access Point Administrative Assistant also responds to customer questions, complaints, and inquiries to meet customer needs.
RESPONSIBILITIES AND DUTIES
KNOWLEDGE AND SKILLS
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law