Are you a current junior or senior, or recent graduate within the last 24 months, pursuing a degree in Engineering, Statistics or a related field? If so, we want to hear from you! UPS Global Business Services (GBS) is looking for a dynamic Customer Experience intern who is eager to obtain real-world, hands-on business experience.

The GBS Customer Experience intern will complete analysis of quality and customer satisfaction scores, operational KPIs, and hire dates of UPS Customer Care Representatives (CCRs), to identify trends and correlations used to develop training and support programs for CCRs.

RESPONSIBILITIES AND DUTIES

• Documents analysis and findings
• Analyzes CCR Length of Service to determine CCR speed to proficiency
• Creates recommendations on focus areas to improve Quality and Customer Experience scores
• Summarizes analysis and presents findings to GBS leadership

KNOWLEDGE AND SKILLS

• Proficient in Microsoft Word, Excel and PowerPoint
• Experience with statistical analysis and statistical software (SAS, R, etc.)
• Experience with database software (SQL preferred)
• Ability to data mine and derive meaningful findings
• Strong written and verbal communication skills with ability to use data to tell a story
• Strong problem solving skills and desire to learn
• Detail oriented with ability to work independently

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.