UPS Global Business Services (GBS) is seeking a dynamic and detail-oriented Fraud Analyst to join our team. If this sound like your ideal opportunity, we want to hear from you! The GBS Fraud Analyst supports the Corporate Fraud Mitigation Team and serves as the central contact for the field in mitigating fraudulent situations. They also coordinates solutions across required groups (Corporate Security, GBS, Operations, Business Development, etc.).

In addition to educating the field and customers on appropriate processes that support fraud prevention, the GBS Fraud Analyst acts as the subject matter expert for various tasks within the department related to the implementation and communication of fraud-related applications.

RESPONSIBILITIES AND DUTIES

• Monitors, measures and communicates fraud exposure and potential risks to minimize fraud
• Monitors and investigates suspicious use of UPS products, processes and services
• Provides direction and support to administrative associates
• Documents and communicates customer needs and frustrations related to the implementation of UPS fraud solutions
• Documents processes and procedures of Fraud Mitigation Team activity
• Oversees multiple fraudulent activities and takes action to eliminate root cause

KNOWLEDGE AND SKILLS

• Understands general Finance and Accounting practices (billing, A/R, customer profile software applications, etc.)
• Knowledge of operational processes and systems (ETT, Overgoods and Smartstop)
• Understands UPS’s pickup and delivery process
• Able to manage conflict with customers and fraudsters
• Proficient knowledge and use of Microsoft Office applications (Access, Excel, Word, etc.)  
• Demonstrates effective time-management skills; seamlessly adapts to change
• Possesses strong communication, organization, planning, analytical and problem-solving skills
• Self-starter with ability to multi-task and work independently under pressure
• Two or more years of Customer Service, Credit Collection or Billing experience

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.