The Instructional Design Specialist supports the creation and delivery of enterprise-wide leadership development training for a variety of formats such as eLearning, classroom, webinars, job-aids, and videos. They'll work closely with instructional designers, training and development managers, and subject matter experts (SMEs) to determine training needs, arrives at appropriate interventions to satisfy those needs, and evaluates their impact for the organization. They will also consult and collaborate with a variety of internal customers (from other UPS business units), to provide instructional design expertise and support the direction and management of their projects.

The Instructional Design Specialist is responsible for project planning on projects of medium complexity, lasting approximately six months. This role will work closely with SMEs and key stakeholders to ensure project requirements align to organizational strategy, business needs, and desired expectations. This position may be located in Louisville, KY or Atlanta, GA area.

RESPONSIBILITIES AND DUTIES

• Creates training materials according to desired learning objectives and project requirements
• Collects and/or curates content for development of training materials (e.g., text, graphics, animations, audio, test question details, etc.) to ensure alignment with training and learning development strategies
• Builds test questions, and assembles tests to determine entry-level/baseline knowledge and learning transfer (according to project requirements)
• Validates structure/organization of training content for best format to provide meaningful learning and positive user-experience
• Engages in review and feedback cycles to edit training materials and arrive at final deliverables
• Queries standardized reports and/or creates custom reports to inform stakeholders of project implementation status (e.g. assigned, in-progress, and complete)

KNOWLEDGE AND SKILLS

• Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements
• Instructional Design Knowledge: Applies knowledge of adult learning theory and instructional design to the creation of instructional materials; evaluates existing analysis to identify learning gaps and provide recommendations; assists in the alignment of training to business outcomes; demonstrates ability to identify implementation gaps and provide suggestions for improvement; identifies appropriate measurement to assess learning
• Multicultural Agility: Recognizes importance of understanding global and cultural diversity; interested in learning about cultural differences that affect UPS’s business
• Project Management: Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager
• Projects, Programs or Processes Design and Development: Lists basic design specifications linked to business requirements; describes the importance of quality design and development procedures; outlines design and development
• Proficient in Microsoft Word, Excel, and PowerPoint
• Previous writing experience
• Effective communication (written & verbal) and interpersonal skills
• Strong attention to detail
• Bachelor’s Degree (or internationally comparable degree) in Instructional Design, Adult Education, Organizational Leadership & Learning or a similar field, with at least one year in a training-related role - Preferred
• Experience using Storyline 3 or 360 - Preferred
• Experience designing a variety of learning programs, including eLearning, instructor-led, and webinars - Preferred
• Proven ability to manage multiple projects and ensure milestones are accomplished - Preferred
• Experience creating, editing, and evaluating video, writing, instructional materials, etc. - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.