***This is a 6-month contract role, payable at $21 per hour. ***

IT Deskside Support Engineer/Customer Engineer

We are looking for an experienced Deskside Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment.

The successful candidate will have a minimum of 2 years of experience in delivering these services in a large corporate environment and a track record of providing exceptional customer service.

General Requirements:

Must have delivered deskside support within a large corporate environment for a minimum of 2+ years.
Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
Troubleshooting and resolving hardware, O/S, and software issues.
(*OEM) Desktop & Laptop experience.
IOS /Apple experience.
Imaging / Reimaging computers/hard drives.
Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
Providing face-to-face customer support, as well as telephone support for remote users, Experience with TeamViewer, or other remote support tools.
Ongoing maintenance tasks on the company's desktop environment.
Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
Ability to understand and adhere to all company policies and work without supervision.
Dealing with 3rd parties and OEM's if required.
Experience with ticketing i.e., Remedy or ServiceNow.

Preferred Experience/Qualifications:

Must be detail-oriented and self-motivating, polite, customer service-focused, and articulate.
Consistently able to provide excellent customer support representing a variety of personalities and management levels.
Broad experience of IT with a basic understanding of Networks, Servers, and Telecoms.
Experience including remote control of PCs and video conferencing knowledge.
A+ and (*OEM) accreditations.

Pay: up to $21.00 per hour

Six (6) month minimum contract / contractor position

Covid vaccination required

Immediate start pending successful interview and relevant checks

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